Refund policy
Introduction
At LuméBélle, we strive for the highest quality and customer satisfaction. Although the proportion of defective products is very low, we believe it is important to resolve any problems quickly and carefully.
Our goal is to provide every customer with an excellent experience. We therefore do our utmost to address any shortcomings efficiently and correctly.
We appreciate the trust you place in us and do everything we can to ensure that your experience with LuméBélle is positive.
Right of withdrawal (14-day cooling-off period)
As a consumer, you have the right to cancel your order without giving a reason within 14 days after receipt.
After cancellation, you have another 14 days to return the product.
To exercise your right of withdrawal, contact us at info@lumebelle.nl. You will then receive instructions for returning your order.
Return conditions
To be eligible for a return, the product must be unused, undamaged, in its original packaging, fitted with the original safety label or hygiene seal, and not worn, tested or styled.
If the product is damaged, shows signs of use or is missing its safety label, we reserve the right to refuse the return or apply a reduction in value.
Hygiene and hair products
Our hair products, including hair extensions, come with a safety label or hygiene seal.
For hygiene and product safety reasons, hair products can be returned only if their seal is completely intact.
If the safety label has been removed or damaged, the product can no longer be returned for hygiene reasons.
We therefore advise customers to check the hair's colour, length and texture carefully before opening the seal.
Inspection of returned hair products
Our team carefully inspects all returned hair products upon receipt.
To ensure hygiene, quality and authenticity, we accept returned hair products only when they are completely unused, in their original packaging, carry an undamaged safety label or hygiene seal, and show no signs of wearing, testing, styling, washing or treatment.
If our inspection shows that the product has been removed from its packaging; worn or tested; styled, cut, coloured or washed; damaged; or that its safety label is missing or broken, we reserve the right to refuse the return or apply a reduction in value.
Defective products and warranty
We are responsible for defects present on delivery or discovered within 24 months after delivery in accordance with the statutory warranty in the European Union.
We are not responsible for defects caused by improper use, careless use, external damage or normal wear and tear.
Increased sensitivity or an allergic reaction to a product is not considered a product defect.
Free gifts and products supplied at no charge are not covered by the right of return.
Solutions for defective products
If a product is defective, we aim to offer a suitable solution. Depending on the situation, we may offer a repair or replacement, a partial refund, or cancellation of the purchase agreement with a full refund.
Refunds
Once we have received and inspected your return, we will refund the purchase amount within 14 days using the same payment method as the original order.
We may delay the refund until we have received the product or until you have provided proof of its return.
Any shipping charges from the original order are refunded only when the entire order is returned.
Return procedure
To return a product, follow these steps: 1. Contact info@lumebelle.nl within 30 days after receipt. 2. Register your return and request a return label. 3. Carefully pack the product in its original packaging. 4. Attach the return label visibly to the parcel. 5. Hand in the parcel at the nearest postal drop-off point. 6. Keep proof of shipment until your return has been processed.
Contact
Do you have questions about returns? Email: info@lumebelle.nl. WhatsApp: available during office hours.